Going The Extra Mile

Always ready to go the extra mile for its customers, Crown Couriers recently took this to the extreme when a request came through to make a collection from Germany. Usually delivering sameday consignments throughout the UK, Crown took its services across the Channel and was able to deliver an equally impressive service for its customer.

The Challenge

Asked to collect a pallet of parts from Velbert, a town located just north-east of Düsseldorf, our customer service team were challenged with locating a courier who was available, flexible and willing to cover the journey within the required time.

The Solution

Our dedicated driver resource team work hard to ensure we select couriers who are flexible and reliable, therefore our control team were able to allocate a driver to the job quickly and he was on his way within just 30 minutes of receiving the booking. This was a fantastic result for our customer who was very grateful for the quick response.

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